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FAQ Title

What is included in the price?

The monthly lease will include the following:
- Business rates and utilities
- Office space and furniture
- Light, power and heating
- Independent air conditioning in each office
- Reception services
- High speed computer network / broadband
- 2 hour boardroom time per month
- Network support
- Office cleaning
- Public liability & buildings insurance
- Call handling included
- Meeting and greeting clients
- 24/7 access & CCTV security
- Staffed reception
- No service charges
- No exit fees
- Use of the communal kitchen & amenities
- Car parking facilities (you will need to buy a permit)

In addition to the above services, you can pay for your phone calls, faxes and use of the printer and photocopier. We also provide a laminating and binding services at an extra cost (which will be added to your monthly invoice).

How are we billed?

Your bills will be itemised so you can always see exactly what you are paying for.

The rent is paid in advance and all ancillary charges are in arrears.

If you want we can also provide itemised call logging and charges as well as calling statistics (very useful for call centre operations).

Most importantly you get just one monthly bill for everything.

How long is the notice period when leaving?

If you wish to leave your office you need to provide us with 3 months’ notice and you will need to settle any outstanding charges upon your departure.

What happens if my business expands or shrinks?

That's easy! You pay your rent monthly so if you grow (or shrink) we can offer you more or less office space as needed.

It's also important to remember that by using our serviced office space you always keep the same postal address and telephone numbers when you move to a different sized office. This ensures that your customers always know where you are and you also don't have the added expenses of reprinting stationery every time you move!

By using a serviced office you also get the advantage of being able to get more or less office furniture as you need it.

We're very flexible and our service can change to suit your needs month by month.

How do I book use of a meeting room?

Simply drop us an email with the dates, times and for how many people. Our team will check the availability and book it in for you or let you know of alternative options.

How do I cancel the meeting room booking? And how much notice do you need?

If you need to cancel your meeting room booking, please contact us ASAP on 01462 429700 or if you’re based in the serviced office – come down and speak to our reception team. Ideally we would like a minimum of 24 hours' notice if you wish to cancel your meeting room allocation.

What sort of evidence do I need when signing up to your service?

If you are a residential client you won’t need to bring any forms of ID or documentation with you. However, if you sign up to become a virtual client you will need to bring photo identification i.e. passport or driving license and documentation showing proof of your address i.e. bank statement, utility bill, etc.

As a residential client – how I do access the building and my office?

On your arrival on your first day at work – you and your colleagues will all receive a electronic key fob each. This will give you access to the building you are based at and access to your office room. It is important to keep the key fob on you when you leave the building.

What happens if I misplace or lose my key fob?

If you misplace or lose your key fob it is important to tell a member of the Eastway Enterprise Centre team immediately. We can offer you a replacement key fob (for a one-off fee) to use going forwards. If you find the old key fob, please return the old fob to reception or a member of the Eastway Enterprise Centre team (as you would have been given a replacement one).

Where do I park my car?

The main car park facilities for our clients is just behind the building. If you make the turning into side road that says Waitrose and follow it round, you will see a car park with a ramp to the right. This is the Lairage Car Park that is permitted to be used by our residential clients – to park here you will need to buy a discounted parking permit from us.

The parking permit can be all sorted for you, for the first day you move into the building giving you a hassle free first day!

Do you have walk-In services? What services do you offer?

We do have walk-in services. We have many customers from Hitchin and the local area that use this service. We offer a range of services; printing (black & white and colour), binding, photocopying / scanning, laminating, hot desk facilities, meeting room hire facilities. To find out more information about our walk-in services either come in and see us or call us on 01462 429700.

How does printing, photocopying, scanning service / machine work?

If you are a residential client your business will receive a unique ‘Dept ID’ number and a ‘Pin’ number. All transaction are linked to your account and you will be invoiced in your monthly bill.

Where are we based?

Eastway Enterprise Centre is located very close to Hitchin's town centre on Paynes Park.

We're within a short walk of all the shops, banks, post office, restaurants and cafés that make this historic market town a great place to locate your business.

What's a Virtual Office?

Simple, flexible and cost effective, an Eastway Enterprise Centre virtual office provides your business with all the benefits of an office without the actual cost of office space. A virtual office gives your business the image it deserves and the support it demands.

Our virtual office packages are perfect for any business from start ups, sole-traders, and consultants, anyone who is looking to impress prospective or existing clients. Our virtual offices allow you to enjoy the benefits of a full-time personal assistant/receptionist at a fraction of the cost.

Benefits:
- Never miss a call, every call answered in person in the UK - 85% of first time callers won't ring back if their call isn't answered. Let us remove that risk.
- Your company is always open, even when you are on holiday or ill.
- Gives you a professional presence wherever you may be.
- Allows you to get on with running your business.
- Deliveries received and signed for even while you are out.
- Being a virtual office customer gives you access to our meeting rooms and desk for a day facilities.

The freedom to work anytime, anyplace, anywhere - without the associated costs of renting office space.

We offer three virtual office packages that allow you to work anywhere knowing your image and business is in safe hands.

Please go to our Virtual Offices page more for information or get in touch.

How much does an office cost?

The cost of a serviced office depends upon the number of staff you have.

We offer a wide range of competitively priced fully managed serviced offices and we're very flexible when it comes to your requirements.

There's no lease so you can rent an office for just a month however we do offer substantial discounts for longer term rentals.

All our costs are transparent. There are no additional costs for general maintenance, cleaning et.c and there is always someone on hand to help.

Get in touch and let us know what you need and we'll give you a price.

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